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Hotel Night Auditor

Purpose of the Position:

Accurately and efficiently verify all accounting activity taken place during the day in accordance with the management company's accounting and credit policies and procedures. Responsible for the accurate compilation of all reports for management's review the next day. Promptly, warmly and courteously service the guests and ensure the quality and efficient service during the third shift business.

Essential Job Functions:

1. Review room and tax posting on computer or register for accuracy and immediately correcting any errors.

2. Use calculator to accurately add up all Food & Beverage, phone and miscellaneous charges.

3. Use basic arithmetic to accurately balance department totals.

4. Ensure all house charges are posted accurately and in a timely fashion.

5. Use basic math to accurately balance the guest and city ledfer as well as balacne all credit card room charges.

6. Accurately complete all written room night audit reports.

7. Responsible for all front desk functions including check-ins, check-outs (within 2 minutes), payments, reservations, PBX operation (answering calls within 3 rings), etc. Guests should be treated promptly, warmly, courteously and professionally. Give accurate and clear directions to room locations.

8. Inform management of any unusual activity during the course of shift either immediately, if deemed of emergency nature, or during next day for other activities.

9. Accurately prepare express check-outs.

10. Complete back-up of front office computer system and night audit program daily (if applicable).

11. Complete the rebuild of the front office system, reservations and other related computer maintenance (if applicable).

12. Accurately pre-block all special request rooms and reservations for next day, if room accommodations are available or time permits.

13. Understand and follow management company's accounting and credit policies and procedures.

Marginal Functions:

1. Attend monthly department meetings.

Job Knowledge, Skills and Other Requirements:

1. Able to communicate accurately and efficiently in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.

2. Efficiently operate ten-key calculator, using basic math.

3. Efficiently and accurately operate a computer.

4. Stand for varying lengths of time, sometimes for long periods.

5. Lift and carry approximately 10 (ten) pounds.

EOE-M /F/V/D

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